Start the year with a fresh perspective by escaping to the quaint town of Los Gatos. The town is in close […]
Toll House Hotel is committed to offering our guests the best rate available and will happily match the same rate found on another website. Please review the following criteria to submit a Best Rate match claim.
TO REQUEST A BEST RATE MATCH:
- Make a reservation on tollhousehotel.com or call us toll free at (800)-238-6111 to secure your room.
- Within 24 hours of booking your reservation on tollhousehotel.com, email email@example.com, with a screenshot of the lower rate from the competing website. The screenshot must show: the same date/s, the same room type selection, the same booking policies, and must include the website promoting the lower rate.
- Best Rate match claim must be submitted within 24 hours from the time the reservation was made and must be at least 24 hours prior to arrival.
PLEASE NOTE THE BEST RATE GUARANTEE DOES NOT APPLY TO THE FOLLOWING:
Unpublished rates not available to the general public. Rates not available to the general public include, but are not limited to:
- Corporate discount rates, group rates, meeting rates.
- Qualified discount or membership rates, including but not limited to Government, AAA, AARP or other affinity programs/organizations.
- Rates that are available on opaque or auction websites, such as Priceline and Hotwire, that do not disclose the hotel name until the booking is confirmed.
- Pre-paid rates that involve a voucher or other form of pre-paid certificates (including electronic vouchers and certificates).
- Packaged rates that include transportation, food and beverage, spa, parking, taxes, service charges, or other services and amenities.
Best rate match is limited to the rental rate for the guest room and does not apply to taxes, gratuities, guest incidental charges, or other similar charges. Rate disparities attributable to fluctuations and / or differences in currency exchange rates are excluded from the guarantee. Best Rate Guarantee does not apply to lower rates found after the 24 hour price match window.